Depending on the items purchased, your order will be posted as a parcel or letter with Australia Post. Letter postage has the option to add on tracking at an additional cost, while parcel postage automatically includes it. Your tracking details will be emailed to you when your order is dispatched.
Processing / handling time is the time that it takes for us to process and pack your order. Made-to-order items may have a longer processing time than others (so make sure you read the description of those products for their processing time). The processing / handling time does NOT include the time it takes for Australia Post to get your order to you. Typically orders take up to 3 business days to process. During busier periods, this will be extended and will be shown in the header of the website.
If you haven’t received a dispatch notification yet, we should be able to change your address. Just shoot us an email here.
If you send us an email ASAP, we will do our best to combine shipping and refund the overages.
We are slowly resuming international postage to certain countries. Currently these countries are:
24/07/2020 update Due to the current global pandemic, we will only be sending international orders as tracked parcels. This is due to many letter and economy services being suspended. Please still allow up to 4 - 6 weeks for your order to arrive.
Oh no! Shoot us an email, and include a picture where possible. We will aim to resolve the issue as quickly as possible. Please aim to do this within 14 days of receiving your order.
Unfortunately we do not accept change of mind returns. Make sure you read the full description in listings so you know exactly what it is that you are ordering. Double check your order before checkout to make sure you have selected the correct options from the dropdown (eg. size, colour, qty). If you have any questions about an item, send us a message and we will provide the additional information required.
With the exception of apparel items, your order is dispatched from the Stash World studio in sunny Brisbane, Queensland Australia. Apparel items (t-shirts and sweaters) come from a fulfilment centre that is either in Brisbane or international depending on stock availability and your location.
If you have any further questions, send us an email here or visit the Australia Post website for more information.