Frequently Asked Questions
Shipping and Orders
Currently we ship orders all over Australia and New Zealand. We are based in sunny Brisbane, Australia.
We’re happy to hold Click & Collect orders for up to 6 months from the date of purchase.
You’re welcome to pick it up whenever suits you within that timeframe – no need to rush.
If you’re running later than that, just reach out and we can figure something out together.
Once the Stash World team has finished picking, packing, and wrapping your order, you’ll receive a dispatch email.
If you selected Tracked Parcel at checkout, your tracking number will be included in this email! Simply click the tracking number in the email to see the latest updates.
If you selected Untracked Letter, there won’t be a tracking number – but you’ll still receive a dispatch email to let you know it’s on its way.
If you chose tracked shipping and didn’t receive a tracking number, feel free to get in touch – we’ll sort it out for you :)
All orders are sent via Australia Post.
If you have multiple orders that have not yet been dispatched, we will do our best to combine these for you - just leave a note in your order or get in touch via email or chat.
We try our best to pack orders as soon as we receive them. However, some items are handmade or assembled to order and may take a little extra time. During busier sale periods or seasonal rushes, packing times can also be slightly longer.
Once your order has been packed and dispatched, delivery times will depend on the shipping method you selected at checkout and your location.
As a general guide (via Australia Post):
- Parcel Post (tracked): typically 2 – 8 business days after dispatch
- Express Post (tracked): typically 1 – 4 business days after dispatch
- Priority Letter (untracked): Can take a little longer and isn’t delivered daily in all areas as Australia Post reduce their letter postage delivery days.
- Click and Collect: We try our best to get click and collect orders ready within 48 hours unless they are waiting on a handmade item.
Please note these are estimated delivery timeframes and can vary depending on your local area and any delays within the postal network. Check on the Australia Post website for updates in your local area or network delays.
If your order feels like it’s taking a little too long, feel free to reach out - we’re always happy to help track things down.
Yes – that’s totally fine!
Just make sure they have your order number with them when they come in t
Returns and Refunds
We don’t offer returns or exchanges for change of mind on online orders.
However, if something arrives damaged or faulty, please get in touch with us as soon as possible (with photos if you can) and we’ll make it right – whether that’s a replacement, store credit, or refund.
If you’ve purchased clothing and need to swap a size, we’re happy to help with this in-store where possible. Unfortunately, we’re not able to offer size exchanges for online orders at this stage.
That said, if you’re unhappy with any part of your order, please reach out – we’ll always do our best to find a solution.
To learn more, you can visit our Refund Policy page.
Work with Us
Absolutely! Stash World wouldn’t exist without the talent and support of artists – both local and from further afield. We believe stickers (and small creative goods) are a powerful way to make art more accessible and part of everyday life.
If you’re interested in being stocked, please email us your wholesale catalogue or art portfolio as an expression of interest. Email: jessie@stashworld.com.au
We review submissions as opportunities arise and will be in touch if it feels like the right fit.
Please note that we receive a high volume of enquiries, so replies may take a little time – but we genuinely appreciate you thinking of us.
We are currently closed for custom orders - but if you have an exciting project in mind, please reach out and we will see if we can help out in some way.
About Stash World
Our craft tables are always out and ready if you’re in need of an inspiring space to sit and do some self-guided journaling.
The shop can get a little busy and cosy at times, so we recommend popping in during our quieter periods – like Wednesday and Thursday evenings.
You can also join us for our evening Stash Hangs sessions to meet some like minded crafty people (bookings essential).
Stash World is located in sunny Meanjin, QLD. We have a small shop and workshop in Fortitude Valley where we print, cut and sell our stickers and other goodies.
If you're in the area or travelling here we'd love for you to visit us, or shop online and pick up locally. For more info on our store and trading hours, check out Location & Trading Hours.
Stash World sticker sheets are printed on high quality synthetic sticker paper using commercial pigment ink printers, and are kiss cut for easy peel off and application. While not completely waterproof, they are relatively resistant and removable from most planner paper with care. Make sure you keep your sticker sheets out of direct sunlight so they can stay bright and colourful for as long as possible. You can purchase some of our sticker paper here to make your own stickers.
Other sticker sheets in our shop have a variety of different papers and printing methods, so it's best to check the description on each for more info.
Me! Jessie! You can get in touch via the chat icon in the bottom right hand corner, or via email
