Privacy Policy
1. We respect your privacy
1.1. Stash World respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect, use, and treat your personal information.
1.2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).
1.3. "Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
1.4. For further information about this Privacy Policy, you may contact us in writing at PO Box 1026, Stafford 4053 QLD or email us at privacy@stashworld.com.au.
2. What personal information is collected
2.1. Stash World will, from time to time, receive and store personal information you submit to our website, provide to us directly, or give to us in other forms.
2.2. You may provide basic information such as your name, phone number, address, and email address to enable us to send you information, provide updates, and process your product or service order.
2.3. We may collect additional information at other times, including but not limited to, when you provide feedback, information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.4. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
3.1. Stash World collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
3.2. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.
4. How we use your personal information
4.1. Stash World may use personal information collected from you to provide you with information about our products or services and to make you aware of new and additional products, services, and opportunities available to you.
4.2. Stash World will use personal information only for the purposes that you consent to. This may include to:
(a) provide you with products and services during the usual course of our business activities;
(b) administer our business activities;
(c) manage, research, and develop our products and services;
(d) provide you with information about our products and services;
(e) communicate with you by a variety of measures including, but not limited to, by telephone, email, SMS, or mail; and
(f) investigate any complaints.
4.3. If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
4.4. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings, or in response to a law enforcement agency request.
4.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer our user databases, together with any personal information and non-personal information contained in those databases, to the extent permissible by law.
5. Disclosure of your personal information
5.1. Stash World may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
5.2. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy and ensure that the third party has adequate safeguards in place to protect your personal information.
6. General Data Protection Regulation (GDPR) for the European Union (EU)
6.1. Stash World will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency, and lawful data collection and use.
6.2. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
6.3. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
6.4. We will only collect your personal information with your express consent for a specific purpose, and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
6.5. We will also process your personal information if it is necessary for our legitimate interests, or to fulfill a contractual or legal obligation.
6.6. We may process your personal information if it is necessary to protect your life or in a medical situation, to carry out a public function, a task of public interest, or if the function has a clear basis in law.
6.7. We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin, unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
6.8. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
7. Your rights under the GDPR
7.1. If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Stash World complies with your rights under the GDPR as to how your personal information is used and controlled.
7.2. Except as otherwise provided in the GDPR, you have the following rights:
(a) to be informed how your personal information is being used;
(b) to access your personal information (we will provide you with a free copy of it);
(c) to correct your personal information if it is inaccurate or incomplete;
(d) to delete your personal information (also known as “the right to be forgotten”);
(e) to restrict processing of your personal information;
(f) to retain and reuse your personal information for your own purposes;
(g) to object to your personal information being used; and
(h) to object against automated decision-making and profiling.
7.3. To exercise your rights under the GDPR, please contact us at privacy@stashworld.com.au. We may ask you to verify your identity before acting on any of your requests.
8. Hosting and International Data Transfers
8.1. Information that we collect may from time to time be stored, processed in, or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to, the EU, United States, and other jurisdictions.
8.2. Transfers to each of these countries will be protected by appropriate safeguards, such as the use of standard data protection clauses adopted or approved by the European Commission, or binding corporate rules, a copy of which you can obtain from Stash World’s Data Protection Officer.
8.3. The hosting facilities for our website are situated in Australia, and we use third-party providers located in the EU, United States, and other jurisdictions. Transfers to these countries will be protected by appropriate safeguards as mentioned above.
8.4. Our Suppliers and Contractors are situated in Australia and may operate in other jurisdictions. Transfers to these countries will be protected by appropriate safeguards, such as standard data protection clauses or binding corporate rules.
8.5. You acknowledge that personal data you submit for publication on our website or through our services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
9. Security of your personal information
9.1. Stash World is committed to ensuring the security of the information you provide to us. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.
9.2. Where we employ data processors to process personal information on our behalf, we ensure that they comply with the GDPR requirements and have adequate technical measures in place to protect personal information against unauthorized use, loss, and theft.
9.3. While we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
10. Access to your personal information
10.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable, the EU GDPR. If you would like a copy of the information we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at privacy@stashworld.com.au.
10.2. We reserve the right to refuse to provide you with information that we hold about you in certain circumstances, as set out in the Privacy Act or any other applicable law.
11. Complaints about privacy
11.1. If you have any complaints about our privacy practices, please send the details of your complaints to privacy@stashworld.com.au. We take complaints very seriously and will respond promptly after receiving written notice of your complaint.
12. Changes to Privacy Policy
12.1. We may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion, and all modifications will be effective immediately upon posting the modifications on our website. Please check back from time to time to review our Privacy Policy.
13. Website
13.1. When you visit our website, we may collect certain information such as browser type, operating system, and the website visited immediately before coming to our site. This information is used in an aggregated manner to analyze how people use our site, so that we can improve our service.
13.2. Cookies:
- We may use cookies on our website to identify you when you return to our site and to store details about your use of the site. You can choose to reject cookies by changing your browser settings, though this may limit your ability to fully use our website. Cookies may also be used to serve relevant ads to you through third-party services such as Google AdWords.
13.3. Third-party sites:
- Our website may contain links to other websites not owned or controlled by us. Links to third-party websites do not constitute sponsorship or endorsement of these websites. Stash World is not responsible for the privacy practices of other websites. We encourage our users to read the privacy statements of each website that collects personal identifiable information.
12th June, 2024
To opt-out of the “sale” or “sharing” of your personal information collected using cookies and other device-based identifiers, you must be browsing from one of the applicable US states referred to above.